Many homeowners do not start looking for an HVAC company until they experience problems with their current system. When your air conditioner or heater breaks down, you may be tempted to hire the first HVAC company that can send an HVAC technician to your home. However, this can leave you with a less than stellar customer service experience, not to mention a dishonest company may overcharge you or charge you for repairs that you don’t need. If you are unhappy with or unsure about your current HVAC provider, here are a few signs that it may be time to find a new HVAC company:
Your HVAC system appears to be having the same issues over and over again.
Your HVAC unit started making noises or your system just wasn’t running as efficiently as it used to, so you finally break down and call in a professional. The HVAC technician appeared to fix the problem, and after shelling out some cash, you finally have your air conditioner or heater back up and running. At least for awhile… Then you start to notice the same problem is still occurring after just a few days. The technician returns to fix the problem, but again, you find the same problem days later.
This may be a sign that your HVAC technician has not properly diagnosed the problem or he or she is just applying a temporary fix. Whether this is due to the technician’s lack of experience or the fact that they may be trying to scam you, repeat service visits can really start to cost you. If you find that the same problem keeps occurring with your system, this may be a sign that it is time to get a second opinion. Try working with another company who may have more experienced technicians.
Your HVAC company doesn’t explain your repair needs or answer your questions.
Many homeowners prefer to leave the handy work to the experts. However, when it comes to investing in home improvement, it is important that homeowners understand what they are paying for when they call in the professionals. Your HVAC technician should offer to explain any necessary repairs to you. This is important not only for transparency but also a way to educate the homeowner on how their system works.
If your current HVAC company doesn’t offer to explain the repairs that need to be done or if they are unable to answer your HVAC questions, this is a sign that you should probably look elsewhere for services. A reputable HVAC company with experienced technicians should always be able to explain what services or parts you need and answer any questions you have about your current HVAC system.
Your HVAC contractor is not licensed.
It happens to the best of us. Someone recommends a long, lost cousin or friend of the family to help with your broken down AC, and you neglect to check their credentials. Next thing you know, what might have been a simple fix becomes an expensive mess. Even if this recommended HVAC tech appears to know what they’re doing and offer you a great deal, a non-licensed contractor can end up costing you far more in the end.
Always check to make sure that you check to ensure that the HVAC company is licensed. This shows that they have the knowledge and experience to earn their industry license and helps offer some assurance that the job will be done properly.
If you’re ready for a new HVAC company, $25 Dollar Heating & Plumbing is ready to step in and make sure your home comfort needs are taken care of. Contact us today for more information.